phone routine quote
Routine quote during business hours
A caller requests a routine quote through the published phone path.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
Channel
Phone
phone urgent problem
Urgent problem, caller under stress
A caller presents an urgent service problem and checks the response path.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone after hours
After-hours weeknight call
A weeknight call checks the published after-hours response path.
- Channel
- Phone
- Applies to
- Business types B, C, E
phone weekend
Weekend call
A weekend call checks whether the stated response path is available.
- Channel
- Phone
- Applies to
- Business types B, C, E
phone human immediate
Asks for a person in the first sentence
A caller immediately asks to reach a person through the published number.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone human delayed
Asks for a person after two exchanges
A caller asks to reach a person after two ordinary exchanges.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone human indirect
Indirect request for a knowledgeable person
A caller asks whether someone is available who knows more about the service.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone price shopper
Asks price before anything else
A caller asks about price before providing other service details.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone availability
Asks how soon service is available
A caller asks how soon someone could provide the requested service.
- Channel
- Phone
- Applies to
- Business types A, B, C, E
phone service area edge
Town at the edge of the stated service area
A caller names a town near the edge of the published service area.
- Channel
- Phone
- Applies to
- Business types A, C, E
phone complaint
Unhappy about a previous experience
A caller describes dissatisfaction and asks to reach a person.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone spanish
Caller opens in Spanish
A caller begins in Spanish and checks the published response path.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone callback verify
Tracks whether a promised callback arrives
A caller records a callback promise and checks whether it is completed.
- Channel
- Phone
- Applies to
- All business types (A, B, C, D, E)
phone peak hour
Call during the busiest stated hour
A call during a busy period checks answer and human-response performance.
- Channel
- Phone
- Applies to
- Business types B, C, E
Channel
Web form
web contact form
Contact form inquiry, timed to first human reply
A routine inquiry is submitted through the published contact form.
- Channel
- Web form
- Applies to
- All business types (A, B, C, D, E)
web quote photo
Quote request with a photo attached
A quote request with a relevant photo is submitted through the published form.
- Channel
- Web form
- Applies to
- Business types A, C
Channel
Text and chat
sms inquiry
Text to the published number
A routine service inquiry is sent to the published text-capable number.
- Channel
- Text and chat
- Applies to
- All business types (A, B, C, D, E)
chat channel
Message through the published chat channel
A routine service inquiry is sent through the published chat path.
- Channel
- Text and chat
- Applies to
- All business types (A, B, C, D, E)
Channel
Booking
web booking mobile
Full booking from mobile on cellular data
The published booking path is completed from a mobile-sized connection.
- Channel
- Booking
- Applies to
- Business types A, B, C, E
web booking question
Booking plus a note needing a reply
A booking is submitted with a routine note that needs a response.
- Channel
- Booking
- Applies to
- Business types A, B, C, E
web reschedule
Existing booking changed through the published path
A booking change is attempted through the published scheduling path.
- Channel
- Booking
- Applies to
- Business types A, B, C, E
Channel
Payment
payment path
Deposit or payment link followed to entry point
A published deposit or payment path is followed only to its entry point.
- Channel
- Payment
- Applies to
- Business types A, B, C, E
Channel
AI assistant
assistant retrieval
Business description checked for retrieval accuracy
An AI assistant is asked to describe the business and the answer is checked for accuracy.
- Channel
- AI assistant
- Applies to
- All business types (A, B, C, D, E)
assistant booking
Customer booking attempted end to end by an AI assistant
An AI assistant acting for a customer attempts the published booking journey.
- Channel
- AI assistant
- Applies to
- Business types A, B, C, E