R8.3 · Free remedy

Refunds and account changes on an unverified say-so

fraudsters increasingly target the refund path — often through the AI agent — because it's the least-guarded way money leaves.

Why underwriters ask about it

fraudsters increasingly target the refund path — often through the AI agent — because it's the least-guarded way money leaves.

How to fix it

  1. Above your R2.2 threshold, verify identity against your records (order number plus contact details on file) before refunding.
  2. Route account-detail changes (email, payout, address) through the same verification.
  3. Log refunds with who verified and how.

Evidence to keep

the verification step in your refund procedure and the log.