R5.2 · Free remedy

Customers don't know they're talking to AI

undisclosed AI is a growing source of complaints and, in several states, a legal requirement issue. Disclosure is free and removes an entire category of dispute.

Why underwriters ask about it

undisclosed AI is a growing source of complaints and, in several states, a legal requirement issue. Disclosure is free and removes an entire category of dispute.

How to fix it

  1. Website chat: label it — "You're chatting with our AI assistant. Ask for a person anytime."
  2. Phone agent: have it introduce itself as an automated assistant in the greeting.
  3. Honor the ask-for-a-human request every time (this is R3.2's trigger list).

Evidence to keep

a screenshot of the chat label and the phone greeting script.