Why underwriters ask about it
an agent that says "guaranteed," "we'll cover it," or "always free" is writing commitments your business must honor — or litigate.
How to fix it
- Add forbidden phrases to the agent's instructions: guarantee, promise, always, never, "we'll cover," "no matter what" — unless the phrase is in the approved-facts file.
- In the weekly review (R3.3), specifically scan for commitments.
- If the AI made a promise to a customer, correct it with the customer promptly and note what you changed in the config.
Evidence to keep
the forbidden-phrases instruction and any correction notes.