Why underwriters ask about it
hallucinated prices, hours, and policies are the most-cited AI risk in the new insurance products — because they turn into refunds, disputes, and claims.
How to fix it
- Write one approved-facts file: prices, hours, service area, policies, guarantees you actually offer.
- Load it into the agent as its only source, and instruct: if the answer isn't in the file, say "let me have someone confirm that" and escalate.
- Update the file — not the bot's memory — whenever a fact changes, and date each version.
Evidence to keep
the dated facts file and the instruction text.