Why underwriters ask about it
unreviewed agents drift for months before anyone notices. A short, regular sample review is the cheapest control in this library.
How to fix it
- Every week, read 10 conversations or actions from each agent — 15 minutes.
- Look for three things: wrong facts, promises you didn't authorize, moments it should have escalated.
- Note the date and anything found; fix the config the same week.
Evidence to keep
a simple running log: date, what was sampled, what was found, what changed.