Why underwriters ask about it
an incident log — even a short one — shows an underwriter a business that notices and corrects. No log reads as "no idea."
How to fix it
- Start the log today, even if it's empty: date · what happened · customer affected? · what was done · what changed.
- Every AI error goes in, small ones included — small ones are how you catch patterns.
- Skim it monthly with the weekly-review notes (R3.3).
Evidence to keep
the incident log itself.