Why underwriters ask about it
without records, an AI dispute becomes your word against the customer's. Logs are the difference between an incident and a claim.
How to fix it
- Turn on conversation transcripts and action logs in every tool that offers them (most do — it's a setting, not a purchase).
- Set retention to at least 12 months where the tool allows.
- Note per tool in the inventory: logging on, where to find it.
Evidence to keep
the logging settings noted; ability to pull any conversation from the last year.