Why underwriters ask about it
the one-page policy is the document that ties every other remedy together — and "do you have a written AI policy?" is now a standard application question.
How to fix it
- Write one page, six sections: approved tools · the never-share data list (R5.1) · what needs human approval (R2, R3) · content review rule (R7.1) · payment verification rule (R8.1) · who owns AI (R1.2).
- Have every staff member read and sign it.
- Revisit it when tools change, at least yearly.
Evidence to keep
the signed, dated policy. This is the first attachment in any insurance conversation.